Returns & Refunds

Our refund policy is short and honest: you can cancel and get your money back until your order ships. After that, the sale is final — except when we made a mistake, or when your law gives you an unconditional right we can't waive.

Effective date: 31 October 2026.

1. Before payment

Changed your mind before paying? Just let the order be — unpaid orders expire automatically after 24 hours. Nothing is charged, nothing is owed.

2. Paid, but not yet shipped

If your order is paid but has not been handed to the courier yet, you can cancel it for a full refund:

• Refunds go back to the bank account that made the payment.

• Processing takes 5–10 business days after we confirm the cancellation.

3. Shipped or delivered — the sale is final

Once an order is shipped (or you have received it), we do not accept returns or refunds for change of mind. Please be sure before you order.

4. Exception: when we got it wrong

If your order arrives wrong, defective, or incomplete, that's on us — always, regardless of shipping status:

• Report it within 7 days of delivery with photos, by replying to your order email or writing to contact@lesstruct.dev.

• We will replace the item or refund you in full, and cover the return shipping.

5. Consumers in the EU/EEA

If you are a consumer in the EU/EEA, you have a statutory right to withdraw from the purchase within 14 days of receiving the goods, and nothing in this policy can limit that right. (We may decline a withdrawal only where the law allows — for example garments that have been worn, washed, or custom-made for you.) To withdraw, email contact@lesstruct.dev with your order number.

6. How to request anything

Include your order number and either reply to your order email or write to contact@lesstruct.dev. You can also check any order's status on the Track Order page.